Process Executive
hace 1 mes
About the Role:
We are seeking a highly skilled Process Executive - Quality Assurance Specialist to join our team in Lisbon, Portugal. As a Process Executive - Quality Assurance Specialist, you will be responsible for monitoring and reviewing the quality of service given to our clients, analyzing and setting up data at both the account and campaign level, and actively reviewing decision accuracy to ensure consistency and alignment with internal standards and policies.
Key Responsibilities:
- Monitor and review the quality of service given to clients
- Analyze and set up data at both the account and campaign level
- Actively review decision accuracy to ensure consistency and alignment with internal standards and policies
- Demonstrate innovation and intuition in identifying areas requiring operational adaptation or improvement
- Coach team members based on audit findings, their performance, and compliance
- Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders
Requirements:
- Hold an EU passport or have a residence permit for Portugal
- Speak Dutch on a native level and English fluently (C1 minimum) with excellent communication skills
- Have a minimum of 1 year of experience within an audit or quality environment performing quality control and quality analysis
- Have a minimum of 3 years of work experience
- Have strong analytical skills, are focused and organized with attention to details
- Have an understanding of the social space (trends, influencers, engagement, things to be cautious of, etc.)
- Have worked in an international technical support environment, have search skills, and the ability to approach problems logically
What We Offer:
- Salary range in line with the market depending on experience
- Long-term position, 24/7 rotative shifts
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
- Professional development and a clear career path
Relocation Package:
- 2000€ paid with 1st month of salary (out of Portugal and located on the islands); 1000€ paid with 1st month of salary (when relocating to Lisbon but already being based in Portugal)
About Us:
We are a diverse community of more than 300,000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality.
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