Claims Resolution Specialist

hace 2 semanas

Madrid Centro, Madrid, España Cigna Health and Life Insurance Company A tiempo completo
{"Role Overview": "As a Claims Representative at Cigna Healthcare, you will play a critical role in managing all levels of complaints and providing exceptional customer service to our clients. Your expertise in Life Insurance products and claims environment will enable you to resolve complex issues and meet customer needs.

Key Responsibilities:

* Provide high-level customer service, striving for first contact resolution and responding within given timelines.
* Manage all administration tasks related to the position, including email, post, fax, and fulfillment.
* Manage all complaints received and ensure compliance with regulations in each country.
* Retention duties: manage cancellation requests to maintain portfolio.
* Call monitoring and quality review to rate team performance.
* Build relationships with internal departments to ensure resources are utilized to benefit the customer.
* Identify potential process improvements and make recommendations to the team manager.
* Escalate customer complaints and serve as a point of contact for nominated country clients.

Requirements:

* Experience in Life Insurance products, claims environment, and customer service-focused organizations.
* Experience in all-level complaints resolution.
* Experience working in a Contact Centre environment.
* Ability to meet/exceed targets and manage multiple priorities.
* Proficient in Microsoft Office applications.
* Italian native speaker with a good knowledge of English language.
* Excellent attention to detail, with a high level of accuracy.
* Strong interpersonal skills with excellent verbal and written communication to internal and external clients.

About Cigna Healthcare:

Cigna Healthcare is an advocate for better health through every stage of life. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Cigna Healthcare is an equal opportunity employer and welcomes applications from diverse candidates.

If you require reasonable accommodation in completing the online application process, please email: for support.

#J-18808-Ljbffr"}

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