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Global Manager EUC

hace 2 meses

Oviedo, Asturias, España 8704 Axalta Coat. Sys. Spain A tiempo completo
About the Role

We are seeking a highly skilled Global Manager End User Computing to join our team at Axalta Coat. Sys. Spain. This is a key leadership position responsible for delivering End User Computing services, technologies, processes, roadmap, and strategy to support the productivity of our global workforce.

Key Responsibilities
  • Lead and manage a team of End User support specialists providing business hours and relevant off-hours support and availability.
  • Serve as the escalation point for End User issues and problems.
  • Value optimization through driving adoption of EUC technology investments.
  • Lead and drive continuous improvement opportunities in end-user computing experience.
  • Primary operational point of contact for our strategic EUC outsourcing partner/s.
  • Develop appropriate KPIs reporting to track performance in the End User Environment.
  • Build strong internal customer relationships to ensure we are aligned to customer and business needs while prioritizing key initiatives.
  • Interface with Senior IT leadership on problem/incident calls and acts as an escalation point.
  • Coach and mentor team members, promote a growing, transformative IT culture.
  • Develops and maintains a solution roadmap, product catalog, and vision for End User Computing technologies and processes.
  • Manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices.
  • Assures that the End-User Computing support team operates effectively to meet defined Service Level Agreements and defined customer expectations.
  • Engage external partners to create and maintain a hardware and client software roadmap that will contribute to a productive workforce.
  • Maintain awareness of changing IT trends and regulations which might impact the company and develop strategies that will mitigate any incoming risks and/or take advantage of any future benefits.
  • Assess upcoming technologies and recommend innovative use of new features and technologies related to desktop management with the objective of enhancing end-user experience.
  • Develop and sustain current documentation relating to areas of responsibility.
  • Work within established configuration and change management policies ensuring awareness, approval, and success of changes made to the areas of responsibility.
  • Work and communicate with a wide range of people – leadership, peers, vendors, staff members including program leadership, and others.
Requirements
  • Bachelor degree in the area of Information Systems Management, Computer Science, or Business.
  • 10+ Years of experience managing end-user computing and collaboration technologies.
  • 5+ Years of experience architecting EUC solutions and processes.
  • 5+ Years of experience with managing Microsoft end-user technologies, especially O365.
Preferred Qualifications
  • Demonstrated ability to organize workload, multitask, think analytically, solve technical problems, and establish relationships across business and IT team members.
  • Agile Scrum experience.
  • Experience with technical project management.
  • Strong foundation of the key technologies relevant to end-user compute: SSO, Networking, Active Directory, LDAP, End Point Security, BYOD, Citrix, Windows Managed Desktop.
  • Certified in ITIL Foundation (plus).
  • Experience scripting using JavaScript, VBScript, Python, HTML.
  • Excellent written and verbal communication skills.
  • Experience managing globally dispersed internal employees and external contract resources.
  • Open to occasional travel (10% max).
Behavioral Competencies
  • Customer focus.
  • Ownership mindset.
  • Results-oriented and a bias for action.
  • Embraces change and innovation.
  • Inspires others and builds capability so to succeed as a global team.
  • Can work collaboratively across matrix organization structure and lead through influence as effectively as through direct management control.
  • Effective in building strong strategic relationships and partnerships globally.