Distinguished Italian Speaking Sales Quality Professional
hace 13 horas
Astrea Recruitment is committed to transforming job search challenges into inspiring paths of change and support. With 17 years of experience in the recruitment field, we have established ourselves as one of the best.
We are currently seeking an experienced and reliable Inside Sales Quality Analyst with Italian for a global information technology services and consulting company. In this role, you will play a crucial part in enhancing service quality and improving sales performance through detailed analysis, feedback, and coaching.
Key Responsibilities:
- Conduct monthly quality audits of agent transactions
- Provide timely and constructive feedback to agents and team managers
- Create and distribute Quality Assurance reports to stakeholders
- Analyze results and recommend training or process improvements
- Participate in client and internal meetings on quality processes and improvements
- Lead or participate in monthly calibration sessions with stakeholders
- Offer side-by-side coaching to improve agent performance
- Maintain quality assurance metrics and manage other coaching assignments as needed
Requirements:
- Fluency in Italian and English language
- 1+ year of experience in Quality Assurance
- 1+ year of sales experience (outbound, upselling, cross-selling, telemarketing, etc.)
- Strong understanding of sales processes and best practices
- Proficiency in quality monitoring tools and CRM software
- Excellent analytical, communication, and problem-solving skills
What We Offer:
- Attractive salary: $60,000 - $80,000 per annum
- Additional paid annual leave days
- Standard working time (Monday to Friday 09:00-18:00h)
- Premium health and dental insurance
- Food vouchers and Multisport card for gym and fitness
- Special occasion bonuses and flexi vouchers worth 180 BGN/month
- Office massage and fresh fruit in the office and employee support program
- Professional certification opportunities and career counseling and development support
If you feel confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (reg. No 1809).
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