Italian Speaking Client Success Specialist

hace 1 semana


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is a leading recruitment agency in Dublin, Ireland. Excellent Remuneration Package: €80,000 - €110,000 per annum based on experience, skills and performance.

We are searching for an Italian speaking Client Success Manager to join our client's team in Dublin. The successful candidate will be responsible for the technical onboarding of new clients within the designated region. They will assess client needs and goals to plan for seamless integration with their existing systems, technologies, and infrastructure. They will also support new clients throughout the onboarding process, helping them achieve successful outcomes.

The ideal candidate will have minimum 2 years experience in account management, partner support, pre-sales support, post-sales support, technical issue resolution, or client-facing technical discovery. Native or fluent in Italian (C1 level), with strong proficiency in both written and spoken communication is essential. Experience in industries such as online brokers, online marketplace software, IT services, or the SaaS sector is preferred.

Responsibilities:

  • Lead technical onboarding for new clients within the designated region
  • Assess client needs and goals to plan for seamless integration with their existing systems, technologies, and infrastructure
  • Support new clients throughout the onboarding process, helping them achieve successful outcomes
  • Foster long-term partnerships by building and maintaining strong relationships with clients
  • Stay up-to-date on the features, functionality, and practical applications of all product offerings to offer expert guidance
  • Manage accounts directly, striving to exceed quarterly and annual sales targets
  • Analyze data to identify key opportunities, and implement data-driven strategies to boost sales growth
  • Collaborate with marketing to create and deliver high-quality onboarding and troubleshooting materials for new customers

Requirements:

  • Minimum 2 years experience in account management, partner support, pre-sales support, post-sales support, technical issue resolution, or client-facing technical discovery
  • Native or fluent in Italian (C1 level), with strong proficiency in both written and spoken communication
  • Experience in industries such as online brokers, online marketplace software, IT services, or the SaaS sector is preferred

Benefits: Be part of a dynamic and creative team with a positive and friendly atmosphere, Guidance and tools to reach your full potential, Temporary contract with the potential to extend.



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