Front Desk Associate
hace 1 mes
We are seeking a highly skilled and enthusiastic Receptionist to join our team at IBIS Budget Málaga Centro. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.
Key Responsibilities:- Ensure a personalized and warm welcome to our guests
- Make the link with the different departments of the hotel according to the guests' requests
- Continuously improve the quality of the hotel's services
- Guardian of the guest's loyalty
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Attend the hotel bar and prepare simple snacks for our customers
- Support the breakfast shift when necessary
Requirements:
- Careful of others and the environment around you
- Strong team spirit and keen sense of interpersonal skills
- Fluent in English and Spanish
- Any other languages will be a plus (French ideal)
About Us:
We are Accor, a leading international hospitality group with a passion for delivering exceptional experiences to our guests. We are committed to providing a warm and welcoming environment for our guests and our team members alike.
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