Front Desk Associate

hace 1 mes


Málaga, Málaga, España Accor A tiempo completo
Join Our Team as a Receptionist at Accor

We are seeking a highly skilled and enthusiastic Receptionist to join our team at IBIS Budget Málaga Centro. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.

Key Responsibilities:
  • Ensure a personalized and warm welcome to our guests
  • Make the link with the different departments of the hotel according to the guests' requests
  • Continuously improve the quality of the hotel's services
  • Guardian of the guest's loyalty
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients' complaints
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Attend the hotel bar and prepare simple snacks for our customers
  • Support the breakfast shift when necessary

Requirements:

  • Careful of others and the environment around you
  • Strong team spirit and keen sense of interpersonal skills
  • Fluent in English and Spanish
  • Any other languages will be a plus (French ideal)

About Us:

We are Accor, a leading international hospitality group with a passion for delivering exceptional experiences to our guests. We are committed to providing a warm and welcoming environment for our guests and our team members alike.


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