Retail Operations Excellence Leader
hace 6 días
We are seeking a highly skilled and experienced Retail Operations Excellence Leader to join our team at Jushi Holdings Inc. in Ohio. This is an exceptional opportunity for a motivated professional to drive operational excellence and lead the retail operations strategy in our multi-state cannabis company.
As a Retail Operations Excellence Leader, you will be responsible for providing comprehensive support to our retail locations, driving customer experience standards, and ensuring seamless execution of policies and procedures.
About UsJushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, and manufacturing facilities, along with a cutting-edge online platform. Since its founding in 2018, Jushi has grown from a handful of people with an idea to more than 1500 employees strong.
We operate more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO as well as under the recently acquired brand, Nature's Remedy. Our Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.
What You Will Do:- Work closely with Sr. Director of Retail Operations to execute and elevate customer experience, process improvements, training, compliance, and accountability.
- Provide dedicated support to Store Managers and Leads on implementing customer service and operational standards and support in managing the execution of policies and procedures in the stores.
- Evaluate the leadership and team – using Jushi Competencies and Values – and work with the Sr. Director to adjust the store organization structure based on needs, assessment, and operational changes.
- Learn and document existing processes and procedures to come up with action plans and strategies to streamline efficiencies and support our mission to standardize to Jushi practices.
- Serves as a trusted, results-oriented, transformation subject matter expert, implementing solutions to fix problems and inconsistencies called out during financial and operations audits.
- Deliver on the customer journey and experience standards through consistent training and follow-up, conduct spot checks and assessments to ensure standards are being upheld.
This role requires a deep understanding of retail operations, customer experience, and change management principles. If you are a results-driven leader with excellent communication skills, we encourage you to apply.
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