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Technical Consultant/Service
hace 2 meses
We are seeking a highly skilled Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team. As a key member of our global team, you will work closely with clients to review and analyze client issues and requests to understand their needs and configure appropriate solutions.
Key Responsibilities- Work closely with clients to review and analyze client issues and requests
- Configure appropriate solutions to meet client needs
- Share knowledge and experience with teams of other Clarivate IP Management Systems and support where appropriate
- Collaborate with cross-functional teams to deliver high-quality solutions
- Bachelor's degree in a computer science discipline or equivalent, relevant experience
- At least 5 years of technical and troubleshooting experience
- At least 2 years of configuration experience on the Force.Com platform using declarative tools
- At least 1 year of Salesforce System admin experience
- Intellectual Property knowledge
- Knowledge of SQL queries
- Knowledge of Salesforce Flows and use of formulas
- Experience working in an Agile environment
The IPfolio Premium Service Team provides support and consulting services after go-live. You will work in a global team environment with members in the US and EMEA regions.
What We Offer- Full-time permanent position
- Standard working hours are 9am – 5pm local time with flexibility to adjust to various global time zones as needed
- Hybrid working scheduled with 2-3 days/week on-site
- Equal Opportunity Employer
