Merchant and Technical Support Specialist
hace 4 días
The Merchant and Technical Support Team is the primary point of contact for merchants, addressing technical issues that arise in our products and services. As a key member of this team, you will work closely with other regions to ensure merchants receive a high-quality experience in DCC, Tax Free, and Payment operations, 24/7.
Key Responsibilities- Provide first-line technical and administrative analysis and resolution to issues raised by customers, escalating to other departments when necessary.
- Maintain the incident tracking system throughout the ticket life cycle, from issue input to resolution.
- Develop strong relationships with key customers in your assigned regions, maintaining proactive and clear communication.
- Assign priorities to reported issues based on experience and knowledge of the systems used by customers in your region.
- Document knowledge and Customer Support procedures in our knowledge management platform.
- Strong customer service/support attitude, ideally with experience in a similar Merchant and Technical Partners Support Agent role.
- Excellent skills in MS Office, particularly MS Excel and Outlook.
- Experience in the Card Payment industry is a significant asset.
- Competitive pay, evaluated annually to ensure market competitiveness.
- Growth opportunities, including senior roles and technical expertise development.
- A diverse and inclusive work environment, reflecting the world we serve.
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