Merchant and Technical Support Specialist

hace 2 semanas

Madrid, Madrid, España Planet A tiempo completo

About Us:

Planet is a leading technology company that's transforming the payments industry by putting the customer experience first. We're a global business that operates in a rapidly evolving market, partnering with top brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

Our Vision:

We're creating a world of connected commerce, where payments are simple, safe, and invisible. To achieve this, we're combining networks, software, and payment technology to deliver a seamless experience for our customers and their guests, shoppers, and consumers.

Our Team:

We're a diverse team of talented and customer-centric individuals who are passionate about delivering exceptional results. As a member of our Global Operations team, you'll be empowered to make a difference and contribute to our mission of creating a world of connected commerce.

Job Overview:

As a Merchant and Technical Partners Support Agent, you'll be responsible for delivering high-quality technical and administrative support to our merchants and technical partners. You'll work closely with our customers to resolve technical issues, maintain incident tracking systems, and ensure that our business applications are secure and available.

Key Responsibilities:

  • Provide first-line technical and administrative analysis and resolution to issues raised by our customers.
  • Maintain incident tracking systems and ensure that all steps of the ticket life cycle are completed.
  • Develop strong relationships with our key customers and maintain good communication with them.
  • Assign priorities to reported issues and gain knowledge of the systems used by our customers.
  • Manage and safeguard the confidentiality, performance, and availability of our business applications.

Requirements:

  • Strong customer service and support attitude, with experience in a similar role.
  • Excellent communication skills, with the ability to adapt to an ever-changing market place.
  • Basic IT knowledge, with a desire to continuously learn and apply new knowledge.
  • Fluency in English and German, verbal and written.

Why Join Us:

Planet is an equal opportunity employer that values diversity and promotes a culture of inclusion. We offer a dynamic and fast-paced work environment, with opportunities for growth and development. If you're passionate about delivering exceptional customer experiences and contributing to our mission, we'd love to hear from you.

  • Merchant and Technical Support Specialist

    hace 2 semanas

    Madrid Centro, Madrid, España Empresa reconocida A tiempo completo

    About the RoleWe are seeking a highly skilled Merchant and Technical Support Specialist to join our team at Empresa reconocida. As a key member of our Merchant and Technical Support Team, you will play a critical role in providing exceptional customer service and technical support to our merchants.Key ResponsibilitiesTechnical Support: Provide first-line...

  • Merchant and Technical Support Specialist

    hace 3 semanas

    Madrid Centro, Madrid, España Empresa reconocida A tiempo completo

    About the RoleWe are seeking a highly skilled Merchant and Technical Support Specialist to join our team at Empresa reconocida. As a key member of our Merchant and Technical Support Team, you will play a critical role in providing exceptional customer service and technical support to our merchants.Key ResponsibilitiesTechnical Support: Provide first-line...

  • Merchant and Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Planet A tiempo completo

    Job OverviewWe are seeking a highly skilled Merchant and Technical Support Specialist to join our team at Planet. As a key member of our support team, you will be responsible for delivering exceptional technical and administrative support to our merchants and technical partners.This is a challenging and rewarding role that requires strong communication and...

  • Merchant and Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Planet A tiempo completo

    Job OverviewWe are seeking a highly skilled Merchant and Technical Support Specialist to join our team at Planet. As a key member of our support team, you will be responsible for delivering exceptional technical and administrative support to our merchants and technical partners.This is a challenging and rewarding role that requires strong communication and...

  • Merchant and Technical Support Specialist

    hace 4 días

    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Role OverviewThe Merchant and Technical Support Team is the primary point of contact for merchants, addressing technical issues that arise in our products and services. As a key member of this team, you will work closely with other regions to ensure merchants receive a high-quality experience in DCC, Tax Free, and Payment operations, 24/7.Key...

  • Merchant and Technical Support Specialist

    hace 4 días

    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Role OverviewThe Merchant and Technical Support Team is the primary point of contact for merchants, addressing technical issues that arise in our products and services. As a key member of this team, you will work closely with other regions to ensure merchants receive a high-quality experience in DCC, Tax Free, and Payment operations, 24/7.Key...

  • Merchant and Technical Support Specialist

    hace 4 días

    Madrid, Madrid, España Planet A tiempo completo

    About UsPlanet is a technology company revolutionizing the payments industry by prioritizing customer experience. We partner with leading brands across Retail and Hospitality, and a network of Financial Services partners worldwide, to deliver seamless and secure payment solutions.Our mission is to create a world of connected commerce, where payments are...

  • Merchant and Technical Support Specialist

    hace 5 días

    Madrid, Madrid, España Planet A tiempo completo

    About UsPlanet is a technology company revolutionizing the payments industry by prioritizing customer experience. We partner with leading brands across Retail and Hospitality, and a network of Financial Services partners worldwide, to deliver seamless and secure payment solutions.Our mission is to create a world of connected commerce, where payments are...

  • Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Software & Support Media Gmbh A tiempo completo

    About UsSoftware & Support Media GmbH is a leading provider of innovative software solutions. We empower businesses to thrive in a rapidly changing world by delivering cutting-edge technology and exceptional support.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you...

  • Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Software & Support Media Gmbh A tiempo completo

    About UsSoftware & Support Media GmbH is a leading provider of innovative software solutions. We empower businesses to thrive in a rapidly changing world by delivering cutting-edge technology and exceptional support.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you...

  • Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Technical Concept GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept GmbH. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, troubleshooting and resolving complex software issues, and collaborating with our engineering team to provide solutions.Key...

  • Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Technical Concept GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept GmbH. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, troubleshooting and resolving complex software issues, and collaborating with our engineering team to provide solutions.Key...

  • Operational Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Adyen A tiempo completo

    About AdyenAdyen is a leading financial technology platform that provides payments, data, and financial products to businesses like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions by delivering innovative and ethical solutions.Our TeamThe Contact Center team at Adyen is a dynamic and merchant-focused group that...

  • Operational Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Adyen A tiempo completo

    About AdyenAdyen is a leading financial technology platform that provides payments, data, and financial products to businesses like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions by delivering innovative and ethical solutions.Our TeamThe Contact Center team at Adyen is a dynamic and merchant-focused group that...

  • Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Software & Support Media GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Software & Support Media GmbH. As a key member of our Unicorn Pre-IPO Global Customer Technical Support Team, you will play a critical role in helping our customers overcome complex technical issues.Key ResponsibilitiesCollaborate with customers to troubleshoot and...

  • Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Software & Support Media GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Software & Support Media GmbH. As a key member of our Unicorn Pre-IPO Global Customer Technical Support Team, you will play a critical role in helping our customers overcome complex technical issues.Key ResponsibilitiesCollaborate with customers to troubleshoot and...

  • Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Technical Concept Gmbh A tiempo completo

    About UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...

  • Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Technical Concept Gmbh A tiempo completo

    About UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...

  • Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Technical Concept Gmbh A tiempo completo

    About UsWe're a leading technology company, Technical Concept Gmbh, that specializes in developing innovative solutions for the fast-paced digital world. Our product, Redis, is a high-performance database used by thousands of worldwide customers.About the RoleWe're seeking a skilled Technical Support Engineer to join our Unicorn Pre-IPO Global Customer...

  • Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Technical Concept Gmbh A tiempo completo

    About UsWe're a leading technology company, Technical Concept Gmbh, that specializes in developing innovative solutions for the fast-paced digital world. Our product, Redis, is a high-performance database used by thousands of worldwide customers.About the RoleWe're seeking a skilled Technical Support Engineer to join our Unicorn Pre-IPO Global Customer...