High-Tech Field Service Specialist

hace 2 semanas


Madrid, Madrid, España Bruker A tiempo completo

**Company Overview**

Bruker is a leading analytical instrumentation company, enabling scientists to make groundbreaking discoveries and develop new applications that improve human life. With over 9,700 employees worldwide, we are committed to making the world a better place.

About the Role

We are seeking an experienced Advanced Field Service Engineer to join our dynamic team in Spain. This role is critical in ensuring optimal performance of Bruker AXS equipment and fostering strong customer relationships through exceptional service and support.

Responsibilities

  • Plan, organize, coordinate, and execute activities with coordinator supervision.
  • Provide onsite installation of Bruker AXS equipment or accessories according to factory specifications in high-technology laboratories and diverse environments.
  • Deliver customer training on hardware and software, including safety protocols and maintenance requirements as per company standards.
  • Diagnose/solve problems through remote/virtual sessions with customers.
  • Perform preventive/scheduled/corrective maintenance and troubleshooting on instruments.
  • Establish and maintain thorough knowledge of all assigned products.
  • Provide information and collaborate with administration for quotations, material orders, and removal of parts.
  • Maintain up-to-date customer and contact database in the company-approved format.
  • Liaise closely with service management and sales colleagues.
  • Participate in factory training courses and updates on features and software.
  • Develop and maintain a congenial rapport with customers by providing support and positively representing Bruker.

Qualifications

  • Qualification in electronics technical engineering, preferably with previous technical training.
  • Proven experience in field service engineering, preferably with X-ray-related products.
  • Strong technical knowledge of hardware and software installation, maintenance, and repair.
  • Excellent communication and interpersonal skills.
  • Excellent command of English and Spanish.

Estimated Salary Range: €60,000 - €80,000 per annum, depending on experience and qualifications. The usual work zone will be the South of Spain, but candidates must be willing and able to travel domestically and internationally occasionally.



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