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Head of Operations

hace 2 meses

Zaragoza, Zaragoza, España Women In Payments A tiempo completo
Job Title: Head of Operations

BNP Paribas Group is a leading international banking establishment with a strong presence in the European Union. As a key member of the Cardif Iberia team, you will play a crucial role in ensuring the smooth operation of our business.

Key Responsibilities:
  • Lead the Administration, Customer Service, and Claims Departments to deliver high-quality services to external and internal customers.
  • Support the development and implementation of strategic operational projects, ensuring effective coordination and tool management.
  • Drive the growth and consolidation of Cardif Iberia's Operations Department, sharing knowledge and best practices to enhance local activity.
  • Establish and maintain controls to detect fraud and money laundering, adhering to BNP Paribas Group and local regulations.
  • Ensure compliance with data protection requirements, particularly GDPR.
  • Manage and motivate team members, defining responsibilities, objectives, and performance monitoring.
Requirements:
  • Strong leadership and management skills.
  • Excellent communication and problem-solving abilities.
  • Experience in operational management and process improvement.
  • Knowledge of regulatory requirements and industry standards.

Join us in shaping the future of Cardif Iberia and contribute to our mission of making insurance more accessible.