Healthcare Operations Coordinator

hace 4 semanas


Madrid, Madrid, España Air Liquide A tiempo completo

We are seeking a skilled Healthcare Operations Coordinator to join our team at Air Liquide Healthcare Iberia.

As a key member of our Remote Care Center, you will be responsible for planning, controlling, and managing the operations of the center, ensuring its proper functioning through the management of appointments, telephone reviews of patients, control of the technological equipment provided to healthcare personnel, and supervision of compliance with procedures and safety regulations by the assigned staff.

The main functions of this position will be:

  • Manage a multidisciplinary healthcare team: supervise, coordinate, and motivate your team.
  • Plan, control, and manage the operations of the Remote Care Center, ensuring the proper functioning of remote care services for patients, such as telephone reviews and monitoring of telemonitored patients.
  • Lead the coordination of the remote service needs of the delegations.
  • Ensure optimal patient adherence through the optimized management of remote follow-up visits.

You will also be responsible for:

  • Guarantee technical support: professionalize the resolution of telephone problems and remote support for patients.
  • Support business development by promoting actions related to Digital Health and associated projects.
  • Assist in coordinating the administrative activities carried out by Regional Operations Managers or Delegation Directors.
  • Monitor and manage reports and KPIs.
  • Ensure compliance with the usage norms of work tools.
  • Supervise compliance with safety regulations and work procedures of the staff under your charge.

To be successful in this role, you will need:

  • Higher education and/or university degree preferably in the health field, without ruling out other areas.
  • At least 2 years of experience in similar functions.
  • Experience managing teams is highly valued.
  • Intermediate English.
  • Good use of computer tools - medium to high level (SAP, Excel).

Preference is for Calle Orense (head office) but remote positions in other regions are also considered. In this latter case, willingness to travel is required.


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