Technical Consultant
hace 4 semanas
As a Technical Consultant at Amazon, you will play a key role in helping our Enterprise Support customers succeed with AWS services. Your technical expertise and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, and risk management.
Key Responsibilities
• Provide field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
• Complete analysis and present periodic reviews of operational performance to customers.
• Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
• Ensure AWS environments remain operationally healthy while reducing cost and complexity.
• Foster trusting relationships with customers, understanding their business needs and technical challenges.
• Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
• Work directly with AWS global engineering and service teams to resolve customer issues.
Requirements
• 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI,ML / Security / Open Source / Web Application Development.
• Strong customer focus and bias for action; and ability to work with remote teams.
• Candidates must have business communication skills in Korean.
• Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience.
• Experience with AWS services and/or other cloud offerings is a plus.
• Business speaking in English is a plus.
About Amazon
Amazon is committed to a diverse and inclusive workplace.
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