Community Engagement Specialist

hace 1 mes

Madrid, Madrid, España Findasense A tiempo completo
{"title": "Community Manager", "description": "Role Overview

The Community Manager will be responsible for coordinating and managing direct communication through all digital channels in a proactive way, maintaining customer satisfaction in line with the needs of our customers.

Key Responsibilities
  • Manage the monthly calendar for our client's social networks, serving as the primary point of contact for any questions or concerns.
  • Publish the monthly content plan, respond to all comments and queries, and strengthen the link with consumers, detecting potential trends or topics that may arise.
  • Manage social networks (Social Media) and customer care channels (Care) through email and phone.
  • Promote some of the content on the networks.
  • Participate in team meetings to report on the status of the project and contribute to content creation.
  • Produce monthly quantitative and qualitative reports on Social Media and Care performance.
  • Research new trends in social media that contribute to the creation of content for brands and/or current clients.
Requirements
  • A person who manages social networks and is up to date with the latest news.
  • A person oriented to help consumers, organized, and attentive to detail.
  • A sociable person who enjoys customer service and generating good engagement with everyone.
  • A native French speaker and bilingual in English.
  • Nice to Have: Spanish or another language (we speak English, so don't worry if you don't speak Spanish).
  • Willingness to travel at some point during the year.
  • Availability to work full time.
  • Availability to be hired in Spain.
Benefits
  • Enjoy 23 days of annual leave to relax and find your inner Zen.
  • You'll have the day of your birthday all to yourself, so you can kick back and celebrate in style.
  • Join our team and experience the incredible benefits of having major medical insurance coverage.
  • You have a connectivity allowance for expenses that may be incurred by remote working.
  • Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards.
  • You are welcome to bring your furry friend to the office.
  • Hybrid Work Environment.
  • Work at your own pace with our flexible working hours.
  • Exciting opportunities for career growth.
  • Get ready for a rewarding opportunity.
Why Findasense?

At Findasense, we are a global Customer Experience company, relying on the power of data to create personalized experiences and execute strategies by creating relevant content. We believe in self-management, transparency, and a collaborative culture where our EPIC (Strategy, Purpose, Identity, and Culture) model makes us unique, different, and allows us to create long-lasting relationships.

", "lang_code": "en"}

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