Community Engagement Specialist
hace 3 semanas
We are seeking a highly skilled Community Manager to join our team at Findasense. As a Community Manager, you will be responsible for coordinating and managing direct communication through all digital channels in a proactive way, maintaining customer satisfaction in line with the needs of our customers.
Key Responsibilities- Manage the monthly calendar for our client's social networks, serving as the primary point of contact for any questions or concerns.
- Publish the monthly content plan, respond to all comments and queries, and strengthen the link with consumers, detecting potential trends or topics that may arise.
- Manage social networks (Social Media) and customer care channels (Care) through email and phone.
- Promote some of the content on the networks.
- Participate in team meetings to report on project status and contribute to content creation.
- Produce monthly quantitative and qualitative reports on Social Media and Care performance.
- Research new trends in social media that contribute to the creation of content for brands and/or current clients.
- A person who manages social networks and stays up-to-date with the latest news.
- A customer-oriented, organized, and detail-focused individual.
- A sociable person who enjoys customer service and generating good engagement with everyone.
- A native French speaker and bilingual in English.
- Nice to Have: Spanish or another language (we speak English, so don't worry if you don't speak Spanish).
- Willingness to travel at some point during the year.
- Availability to work full-time.
- Availability to be hired in Spain.
- Enjoy 23 days of annual leave to relax and find your inner Zen.
- You'll have the day of your birthday all to yourself, so you can kick back and celebrate in style.
- Join our team and experience the incredible benefits of having major medical insurance coverage.
- You have a connectivity allowance for expenses that may be incurred by remote working.
- Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards.
- You are welcome to bring your furry friend to the office.
- Hybrid Work Environment.
- Work at your own pace with our flexible working hours.
- Exciting opportunities for career growth.
- Get ready for a rewarding opportunity As part of this incredible role, you will have the chance to contribute your skills and time for a noble cause. Join our team and you will have the option for a 40 life-changing volunteer hours every year.
At Findasense, we are a global Customer Experience company that relies on the power of data to create personalized experiences and execute strategies by creating relevant content. We believe in self-management, transparency, and a collaborative culture where our EPIC (Strategy, Purpose, Identity, and Culture) model makes us unique, different, and allows us to create long-lasting relationships.
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