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Regional Operations Lead
hace 2 meses
JLL is seeking a highly skilled and experienced professional to fill the role of Regional Operations Lead. As a key member of our team, you will be responsible for supporting and delivering programs, policies, and processes across the region.
Key Responsibilities- Program Management: Work closely with Regional Functional Leads/Subject Matter Experts (SMEs) to ensure the successful delivery of regional programs and initiatives.
- Reporting and Coordination: Ensure consistent reporting and coordination across the region and with the global team.
- Business Development: Support the EMEA Account Executive in driving business growth and achieving goals and objectives, including revenue targets, risk management, compliance, and customer satisfaction.
- Account Management: Work directly with country/cluster leads and serve as a key contact point for account-related issues and provide support in issue resolution.
- Delegation: Act as a delegate for the EMEA Account Executive and provide support in their absence.
- Regional Strategy: Collaborate with the EMEA Account Executive to define the regional account strategy and goals.
- Global Alignment: Work with global and regional teams to define goals and objectives for Regional Functional Leads.
- Networking: Represent JLL in internal and external networking forums and client functions.
- Financial Planning: Work with the EMEA Account Executive to drive the operational review process and provide accurate financial and commercial management information.
- Budgeting and Forecasting: Support the preparation of accurate budgets and forecasts in conjunction with the Finance Lead.
- P&L Management: Manage and control the account P&L with the Finance Lead to achieve business financial objectives.
- Relationship Building: Develop strong relationships with key personnel in the HP organization and the broader industry.
- Client Engagement: Ensure close contact is established with client organizations to remain abreast of current strategy, thinking, policies, and procedures.
- Talent Development: Work with the Human Resources team on recruitment and selection strategies.
- Performance Management: Work with the EMEA Account Executive and regional SMEs to define and drive the performance management of staff.
- Training and Development: Work with the Human Resources team to develop region-specific training and skills development programs.
- Succession Planning: Ensure succession plans are in place for key personnel in the regional team and coordinate same for all client service delivery staff through the management team.