Technical Science Consultant

hace 1 semana


Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo

As a Technical Application Scientist at Thermo Fisher Scientific, you will be part of a team that contributes to groundbreaking work in various fields such as cancer research, environmental protection, and food safety.

The company offers a supportive and inclusive work environment where employees can thrive and build successful careers.

This role is well-suited for individuals who enjoy working with technical information and interacting with people. You will have the opportunity to collaborate closely with various departments and colleagues to devise innovative solutions to complex challenges.

You will also participate in continuous learning and professional development, sharing your knowledge and staying up-to-date with the latest advancements in products, solutions, and processes.

A minimum of travel may be required for this position, but it's an excellent opportunity to make a meaningful impact globally.

Key Responsibilities:
  • Provide technical support for Thermo Fisher Scientific laboratory plastics by addressing customer inquiries via various communication channels
  • Use available resources and collaborate with internal experts to effectively resolve technical issues and challenges
  • Accurately document relevant information from customer interactions in our Customer Relationship Management system, contributing to continuous improvement efforts
  • Make recommendations for improvements to our knowledge databases, websites, and other company-managed technical resources
  • Deliver technical updates to colleagues and actively participate in department meetings
  • Participate in frequent training on products and continuing education on our new applications and technologies
  • Participate in additional special team or individual projects and take on additional tasks as opportunities arise
Education and Competencies:
  • Masters degree in a life sciences or similar field, or a Bachelor's degree with 3+ years of laboratory experience and strong scientific/research background required
  • Prior experience in customer service or a customer-facing role is highly beneficial
  • Fluency in English and German for both written and verbal communication is a requirement
  • Customer-focused approach
  • Proven ability to quickly learn large amounts of new, complex technical information
  • Ability to balance multiple tasks while ensuring timely and accurate completion
  • Problem-solving skills and natural curiosity
  • Proficiency in digital tools including spreadsheets, databases, word processing, and internet applications
Benefits:
  • A competitive salary of $80,000 - $110,000 per annum, depending on experience
  • Outstanding development and career prospects in a globally growing company
  • A corporate culture that values integrity, involvement, intensity, and innovation
  • Individual training and education programs tailored to your needs

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