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Process Control Specialist
hace 2 meses
We are seeking a highly skilled Process Control Specialist to join our team at Amazon Spain Fulfillment, S.L.U. in a key role that will drive operational excellence and customer satisfaction.
Key Responsibilities- Manage day-to-day flow standards in a partner Fulfillment Centre (FC), working closely with Operations leaders to plan and execute shifts while escalating risks or standard work deviations to senior managers.
- Act as a key advisor on all matters relating to customer fulfillment, providing expert guidance and support to ensure seamless operations.
- Develop and maintain in-depth knowledge of flow management tools and processes, and their interface with FC operations, to drive continuous improvement.
- Conduct deep dive analysis into improvement opportunities, promoting and leading comprehensive action plans across multiple stakeholders.
- Collaborate with various stakeholder groups across multiple business areas and levels of seniority, communicating complex topics in an accessible way.
- Track, communicate, and influence key performance indices such as customer risk, compliance with flow planning, and performance to site level KPIs.
- Participate in coaching initiatives to share knowledge with operators and train new team members as part of their onboarding.
- Fluency in Spanish and English.
- Experience working in remote/centralized teams.
- Data science skills including SQL.
- Excellent judgment to make decisions under pressure.
- Ability to influence others in pressured situations to achieve great outcomes.
- Problem-solving and analytical skills to analyze numerical data points and work with data to assess situations and take appropriate action.
- Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
Amazon is an equal opportunities employer, committed to diversity and inclusion. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a top priority for Amazon.
