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Career Opportunities at Burberry
hace 1 mes
Role Overview
Burberry Limited is seeking a skilled Client Advisor to join our team in our Flagship Store in Paseo de Gracia. As a Client Advisor, you will be responsible for building relationships with Burberry's new and existing clients, delivering a personalized and elevated experience with commercial success.
Key Responsibilities
Meet and exceed individual and store sales and other commercial KPIs.
Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling.
Follow the Client journey to elevate the Client experience in the store.
Be efficient in following up and delivering after-sales services to our clients.
Contribute to the daily operations of the store by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required.
Client Engagement
Build meaningful relationships with Clients.
Work by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset.
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or client requests.
Personal Profile
A proven track record in delivering sales and exceeding targets in the luxury retail industry. Previous experience in Clientelling. Strong interest in fashion, art, and culture. Strong product knowledge and good understanding of store retail operations. Experience in working as part of a team. Fluency in English.
