Data Delivery and Business Intelligence Strategist
hace 2 semanas
Job Summary
We are seeking an experienced Data Delivery and Business Intelligence Strategist to join our team at Zurich 56 Company Ltd. This role will be responsible for delivering Data & Business Intelligence services across all platforms, ensuring seamless integration between them.
About the Role:
- Manage a service team to deliver Data & Business Intelligence services in accordance with Service Level Agreements (SLAs)
- Proactively manage relationships with business stakeholders and outsourcing partners
- Address escalations related to application issues and drive service improvement initiatives
Main Responsibilities:
- Service delivery management for assigned applications spanning across different segments
- Reporting on overall application service performance to various business stakeholders
- Engagement in major incident management and problem management processes
- Driving proactive communication to the business regarding incidents, change freezes, etc.
- Contribution to the service management strategy and definition of reusable frameworks
- Management of customer satisfaction and service improvement programs, as well as escalation and complaint management
- Project hand-over process into operations and approval of operational readiness for projects and releases
- Collaboration with Project Management, Solution Architecture teams, Platform and applications support Teams to ensure operational aspects of solutions are considered within a DevOps and Agile framework and mindset
- Driving Continuous Service Improvement (CSI) and Automation initiatives
- Maintenance of a business-oriented IT service catalogue for relevant portfolios of applications
- Monitoring critical application governance and reporting on service level performance, generating improvement actions where necessary
- Contribution to the definition of new vendor services in close collaboration with Sourcing Management
- Ensuring compliance with internal control and regulatory requirements for both internal and external suppliers, assistance for audits where applicable
About You:
As a Data Delivery and Business Intelligence Strategist, you will ideally possess:
- University-level education or equivalent
- Over 5 years of relevant experience
- Prior experience working in finance services, preferably insurance
- Knowledge of Data Analytics, BI tools, and Cloud with functional and technical background in at least two of the following: SAP BW4HANA, Analytics Cloud (SAP SAC and HANA DB), Tibco EBX MDM, MS Azure, Power BI
- Solid understanding of ITIL processes – Incident and Request Management, Change Management, stakeholder management (e.g., ITIL)
- Desirable experience in Agile and DevOps framework
- Tooling expertise: Service Now (SNOW), JIRA, bamboo, bitbucket (DevOps), Azure DevOps, and MS 365
- Strong communication and presentation skills, team management, and relationship management abilities
Salary Estimate:
The estimated salary range for this position is $120,000 - $180,000 per year, depending on experience and location.
Benefits:
- A competitive salary package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- A comprehensive benefits program
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