Global Operations Strategist

hace 7 días


Barcelona, Barcelona, España Docplanner A tiempo completo

Company Overview

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Welcome to Docplanner, a leading healthcare technology company empowering patients and doctors worldwide. With over 90 million patients trusting us every month and 13 countries covered, we're committed to making the healthcare experience more human.

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About the Role

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We're seeking an exceptional Global Operations Analyst to join our team. As a key member of our global operations team, you'll play a vital role in driving business growth, improving customer care, and influencing operational direction.

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Job Description

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This is an exciting opportunity to work with local structures across all countries, leveraging data and tools to recommend actions and strategies. You'll analyze country performance in real-time, make necessary corrections, and ensure clear and recurrent analysis to provide the best short- and long-term strategy.

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Your Key Responsibilities

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  • Be a decision-maker on operational changes by taking data-driven decisions.
  • Own the relationship between the global operations team and local structures.
  • Propose and influence operational direction of local structures.
  • Own KPIs management and achievement.
  • Improve the impact customer care has within the customer lifecycle.
  • Drive information cycles between CC and other departments (CS, sales, etc).
  • Be a facilitator between local operations goals and the overall global strategy.
  • Drive innovation within the department for all things operations related.
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Requirements

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To succeed in this role, you'll need:

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  • 2+ years of experience in project management, analytics, operations, or business development.
  • Excellent communication skills.
  • Proactivity and curiosity.
  • Strong analytical and problem-solving skills.
  • Familiarity with Excel, SQL, Python, or R is a plus.
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What We Offer

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You'll be part of a dynamic global team, working with cutting-edge technology and innovative solutions. Our company values include:

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  • A competitive estimated salary: $85,000 - $110,000 per year.
  • Ongoing training and professional development opportunities.
  • A collaborative and supportive work environment.


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