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Client Support Specialist
hace 2 meses
About the Role:
Criteo is seeking a highly skilled and customer-focused Client Support Specialist to join our multinational Customer Care Team. As a key member of our team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Client Support: Provide timely and effective support to clients via email, live chat, or phone, resolving their queries and concerns in a professional and courteous manner.
- Technical Support: Assist clients with technical issues related to campaign setup, budgets, creatives, and billing, escalating complex issues to the Account Strategy team as needed.
- Knowledge Sharing: Share knowledge and best practices with clients to help them navigate and utilize our Advertising Platform effectively.
- Operational Excellence: Ensure seamless operational service to clients by applying Service Level Agreements (SLAs) and demonstrating prioritization skills.
- Performance Metrics: Track and analyze customer support efficiency metrics, such as reply time, resolution time, and Customer Satisfaction (CSAT), to continuously improve support quality.
Requirements:
- Language Skills: Fluency in German and English is a must.
- Client Centricity: Ability to understand clients' needs and provide tailored solutions.
- Attention to Detail: Strong attention to detail and ability to multi-task, prioritize, and manage time effectively.
- Communication Skills: Ability to explain complex concepts simply and demonstrate value to clients.
- Technical Knowledge: Strong technological knowledge, with a passion for technical reading and writing.
- Analytical Skills: Ability to analyze campaign KPIs and provide insights to clients.
- Dynamic Environment: Ability to work and deliver strong results in a dynamic environment.
About Criteo:
Criteo is a global company that values diversity, inclusivity, and equality. We strive to create a workplace where everyone feels welcome and valued. We offer a comprehensive benefits package, including opportunities for growth and development, to support our employees' physical, emotional, and financial well-being.
