Elevators and Escalator Collections Lead

hace 7 días


Madrid, Madrid, España Otis Elevator Co. A tiempo completo
Job Summary:

We are seeking a highly skilled Elevators and Escalator Collections Lead to join our team in Madrid, Spain. This is a fantastic opportunity for a motivated individual to take on a leadership role and contribute to the success of our company.

About Us:

Otis Elevator Co. is the world's leading manufacturer, installer, and service provider of elevators and escalators. We move over 2 billion people every day and maintain approximately 2.2 million customer units worldwide. Our company is committed to innovation, quality, and customer satisfaction.

Job Description:

The Elevators and Escalator Collections Lead will be responsible for leading and organizing collections and billing activities across various operating areas. This includes establishing efficient escalation processes, improving existing procedures, and ensuring compliance with approval matrices. The successful candidate will also collaborate closely with branches to implement stop servicing and handover actions correctly. Additionally, they will animate risk committees, act as process owners for operating areas, govern outsourcing activities, and establish relationships with stakeholders.

Key Responsibilities:
  • Leading and organizing collections and billing activities
  • Establishing efficient escalation processes
  • Improving existing procedures
  • Ensuring compliance with approval matrices
  • Collaborating closely with branches
  • Animating risk committees
  • Acting as process owners for operating areas
  • Governing outsourcing activities
  • Establishing relationships with stakeholders


Requirements:

To succeed in this role, you should have a Bachelor's degree in Business Administration or a related field. A minimum of 5-7 years' experience in similar positions, including leadership roles, is required. Fluency in English (minimum level C1) is essential, and previous experience in training as a project manager and continuous improvement processes is valuable. Availability to travel up to 60% throughout the region is necessary when starting the position.

Salary:

The estimated salary for this role is €65,000 - €85,000 per annum, depending on experience. This figure may vary based on qualifications, skills, and performance.

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