Community Engagement Specialist

hace 2 horas

Barcelona, Barcelona, España Amazon Spain Services, S.L.U. - B76 A tiempo completo
About the Role

We are seeking a highly motivated and entrepreneurial Associate Community Manager to join our Selling Partner Communities (SPC) team at Amazon Spain Services, S.L.U. - B76. As a key member of our team, you will play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and beyond.

Key Responsibilities
  1. Monitor and respond to forum answers and comments in a timely and accurate manner, ensuring a positive experience for Selling Partners.
  2. Recognize and mitigate risk associated with social support contacts, working diligently to restore a positive experience with each individual Seller.
  3. Actively track customer pain points to identify potential solutions and creatively assist sellers through multiple contact channels.
  4. Audit the quality and accuracy of forum replies from community users and super users, taking action to provide correct guidance as needed.
  5. Identify and analyze issues, patterns, and trends in seller requests, assisting leadership with surfacing these findings to the appropriate business teams.
  6. Escalate systemic issues and collaborate with stakeholders to create a response.
  7. Regularly report on insights gained from community moderation.
Requirements

We are looking for a strong communicator with a passion for community engagement and a bias for action. The ideal candidate will have a strong sense of ownership, thrive in an ambiguous environment, and have a direct impact on Selling Partners' experience with Amazon.

What We Offer

As an Associate Community Manager at Amazon, you will have the opportunity to work with a talented team, develop your skills, and make a meaningful contribution to our mission of delivering a delightful end-to-end experience for Selling Partners.

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