Senior Claims Supervisor
hace 2 semanas
About the Role:
Cigna Europe and Global Segments is seeking a Senior Claims Supervisor to join our team. As a key member of our operations team, you will be responsible for managing a team of claims professionals and ensuring the efficient processing of claims.
Key Responsibilities:
- Motivate and manage a team of circa 35 FTEs to achieve agreed productivity, turn-around-time, quality and client & customer satisfaction targets
- Collaborate closely with the PSO and Provider Network team to ensure seamless delivery of service
- Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with the Management
- Manage effective capacity plans, keeping oversight of staff level requirements
- Proactively address and escalate any risks
Requirements:
- Preferably one year experience leading operations teams or other relevant experience in a Customer Operations function
- Experience with one or more Policy Administration system is a must for internal candidates
- Active language knowledge of at least English (additional languages are a plus)
What We Offer:
- Multicultural working environment with impressive clients
- Hybrid working arrangement with 3 days from home and 2 days in our Madrid office
- Flexible starting hour with a range of social benefits and attractive salary packages
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