Senior Claims Supervisor

hace 2 semanas


Madrid, Madrid, España The Cigna Group A tiempo completo

About the Role:

Cigna Europe and Global Segments is seeking a Senior Claims Supervisor to join our team. As a key member of our operations team, you will be responsible for managing a team of claims professionals and ensuring the efficient processing of claims.

Key Responsibilities:

  1. Motivate and manage a team of circa 35 FTEs to achieve agreed productivity, turn-around-time, quality and client & customer satisfaction targets
  2. Collaborate closely with the PSO and Provider Network team to ensure seamless delivery of service
  3. Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with the Management
  4. Manage effective capacity plans, keeping oversight of staff level requirements
  5. Proactively address and escalate any risks

Requirements:

  • Preferably one year experience leading operations teams or other relevant experience in a Customer Operations function
  • Experience with one or more Policy Administration system is a must for internal candidates
  • Active language knowledge of at least English (additional languages are a plus)

What We Offer:

  • Multicultural working environment with impressive clients
  • Hybrid working arrangement with 3 days from home and 2 days in our Madrid office
  • Flexible starting hour with a range of social benefits and attractive salary packages

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