Senior Claims Supervisor

hace 7 días


Madrid, Madrid, España Cigna Insurance A tiempo completo
Senior Claims Supervisor

Cigna Insurance is seeking a Senior Claims Supervisor to lead our EGS Provider Claims activity in the LATAM cluster. As a key member of our team, you will be responsible for managing a team of 35 FTEs, supported by 2 Claims Supervisors and 1 SME. Your role will involve motivating individuals and teams to achieve productivity, turn-around-time, quality, and client satisfaction targets.

Key Responsibilities:

  • Motivate individuals and teams to achieve agreed productivity, turn-around-time, quality, and client satisfaction targets
  • Create an environment that encourages and delivers success
  • Collaborate closely with the PSO and Provider Network team
  • Ensure appropriate performance management action, timely recruitment, and effective succession planning is in place
  • Contribute to change and innovation and be proactive in identifying opportunities for improvement within the team and within Claims processes
  • Use data insights to challenge day-to-day operations and build a continuous improvement mindset
  • Manage effective capacity plans, keeping oversight of staff level requirements
  • Proactively address and escalate any risks
  • Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with the Management

Requirements:

  • Preferably one year experience leading operations teams or other relevant experience in a Customer Operations function
  • Experience with one or more Policy Administration system is a must for internal candidates (Mainframe, Global-Care, Diamond, Actisure)
  • Financial services or insurance experience is a plus
  • Active language knowledge of at least English (additional languages are a plus)
  • Experience with managing a BPO partner is a plus
  • Experience in coaching, managing, developing, and motivating individuals
  • Proven data analytics skills (advanced Excel, QlikView, Salesforce Dashboard...)
  • Clear experience in driving a team to achieve excellent customer service results
  • Experience of leading and implementing change
  • Excellent inter-personal skills
  • Negotiation and influencing skills
  • Action-orientated problem-solving skills
  • Excellent organization, planning, and prioritization skills
  • Strong communication skills: demonstrating drive and enthusiasm
  • Demonstrating flexibility and adaptability to change
  • Result-oriented, able to mobilize the team to achieve key objectives
  • Good presentation skills (PPT) and ability to speak in public
  • Accountability – assumes ownership for achieving personal results and collective goals

About Cigna Insurance:

Cigna Insurance, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.



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