Technical Solutions Consultant

hace 1 día


Barcelona, Barcelona, España TD SYNNEX A tiempo completo
About the Role

We are seeking a highly skilled Technical Solutions Consultant to join our team at TD SYNNEX. As a key member of our organization, you will work closely with sales teams and partners to design and configure vendor solutions that meet customer requirements.

As a Technical Solutions Consultant, you will be responsible for providing exceptional quality service and meeting predefined customer service level agreements (SLAs). You will also use internal and vendor tools to generate accurate bills of materials on a timely basis to serve resellers and their customers.

You will own assigned Request Manager resolver groups and respond quickly to queries or customer care issues. Additionally, you will communicate product and technology information to educate internal and external audiences.

The ideal candidate will have effective oral and written communication skills, strong attention to detail, priority management, and planning skills. IT industry knowledge, Channel, Vendors, Competition, and End User is desirable but not mandatory depending on seniority of role.

Key Responsibilities
  • Design and configure vendor solutions to meet customer requirements
  • Provide exceptional quality service and meet SLAs
  • Use internal and vendor tools to generate accurate bills of materials
  • Own assigned Request Manager resolver groups
  • Respond quickly to queries or customer care issues
  • Communicate product and technology information to educate internal and external audiences
Benefits
  • Elevate Your Personal Well-being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

$80,000 - $110,000 per year



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