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Technical Solutions Consultant
hace 1 mes
Job Purpose:
We are seeking a highly skilled Technical Solutions Consultant to work in our Whitebox Server team. This role will involve working closely with the sales team to design and configure vendor solutions that meet customer requirements.
Key Responsibilities:
- Collaborate with the sales team to define and configure vendor solutions, including creating Bills of Materials.
- Provide exceptional customer service and meet predefined Service Level Agreements (SLAs).
- Utilize internal and vendor tools to generate accurate Bills of Materials on a timely basis.
- Own and manage assigned Request Manager resolver groups.
- Respond promptly to customer queries and issues.
- Communicate product and technology information to internal and external audiences.
- Handle product/solution enquiries from internal/external sales, vendors, and resellers.
- Understand and apply vendor promotions.
- Maintain peer-level technical contacts within assigned vendors.
- Develop and maintain technical knowledge in product or technology groups, and achieve vendor-related accreditations.
- Support the Business Solution Centre (BSC) to enhance sales activity and improve partner utilization rates.
- Opportunity to deliver basic post-sales implementation services.
Requirements:
- Effective oral and written communication skills.
- Strong attention to detail, priority management, and planning skills.
- Desirable: IT industry knowledge, Channel, Vendors, Competition, and End User.
- Desirable: Existing knowledge of product and technology portfolio.
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities.