Enterprise Customer Success Manager

hace 6 días

Barcelona, Barcelona, España Autodesk A tiempo completo

**Job Summary**

Autodesk is seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers to drive customer adoption and satisfaction across a selected group of Enterprise customers.

**Key Responsibilities**

  • Manage an international team of Customer Success Managers (CSMs) in a defined geographical area and industry
  • Improve customer adoption by creating customer outcomes across a selected group of Enterprise customers
  • Focus the team to implement Customer Success Plans detailing efforts to achieve higher adoption and satisfaction aligned to customer outcomes
  • Establish own relationship with customers where helpful for customer engagement
  • Facilitate change and promote innovation
  • Create a purposeful environment where everybody can bring their authentic selves at work

**Requirements**

  • 5+ years experience managing customer-facing businesses
  • Strong business acumen
  • Automotive Industry background

**Preferred Qualifications**

  • Empathy for customers and passion for growth
  • Enthusiastic and with the ability to inspire others
  • Experience with value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Excellent communication and presentation skills
  • Demonstrated desire for learning and improvement

**About Autodesk**

Autodesk is a leader in 3D design, engineering, and entertainment software. We help innovators turn their ideas into reality, transforming not only how things are made but what can be made. Our culture is built on a foundation of trust, respect, and open communication, and we take pride in our commitment to diversity and inclusion.

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