Patient Management Technical Consultant

hace 2 semanas

Barcelona, Barcelona, España Medtronic A tiempo completo
About the Role

Careers That Change Lives As a Patient Management Technical Consultant for Cardiac Rhythm Management (CRM), you will provide daily interactions with the field through digital health capabilities, providing cardiac patient management solutions for Medtronic CRM Spain Organization.

The organization of Patient Management focuses on building an agile ecosystem integrated by programmers for implantable cardiac devices, remote monitoring networks, and patient management services that empower healthcare providers and patients with actionable insights, elevating the standard of care throughout the patient's journey with an implantable cardiac device.

You will work closely with the local CRM Country Field organization at customer sites in Spain and connect with customer IT stakeholders in the hospitals to align on implementation, connectivity, deployment, and training on Patient Management Solutions portfolio.

You will execute local business plans coordinated by Patient Management with the CRM OU and SHQ Tolochenaz organization to achieve full target account deployment of the SmartSync Solution in hospitals.

A Day in the Life Connecting and building partnerships with the local Country CRM Field Team in Spain and EMEA.

Taking responsibility for the implementation of Hardware, Software, and connectivity at Customer Sites, connecting with IT Stakeholders in the hospitals, clarifying and overcoming any technical issues, and creating a plan for implementation with the CRM Field team.

Key Responsibilities:

  • Supporting IT Stakeholders with technical questions and testing connectivity in the hospitals; Wi-Fi & data sharing.
  • Validating the installed or delivered SmartSync Device Manager solution and testing and implementing printing functionality.
  • Delivering customer technical training face-to-face or remotely.
  • Supporting Go-live and ensuring project plans and KPIs are updated, along with ordering & contracting processes together with the local CRM Field Team.
  • Working closely with SHQ & Country CRM Field Team to drive account project plans and ensure account target pipeline is planned and phased.
  • Building relationships with target accounts, understanding their needs and priorities, and supporting the local Field Team to identify new business opportunities.
  • Coordinating internally to ensure a smooth deployment and ongoing support handover to Tech Services EOC, as well as the solution delivery to ensure that planned business outcomes are met for the customer and Medtronic.
  • Managing existing clients through the full implementation process to go-live, ensuring satisfaction and full system usability & availability.

Requirements:

  • At least 3-5 years of experience in an IT Consultancy, Implementation, or IT Support role, ideally with experience working within a healthcare/hospital environment.
  • Good common understanding of IT Infrastructure, Security, and Data Privacy requirements in a regulated environment.
  • Training experience of non-technical & technical customers.
  • Bachelor's degree or similar education.
  • Fluency in English and Spanish.
  • Good skills in coordination activities between different stakeholders and strong relationship-building skills.
  • Effective time management and prioritization skills.
  • Strong problem-solving and analytical skills, including the ability to work through details.
  • Effective communication and presentation skills.
  • Client focus, influencer, thought partner, and negotiator.
  • Ability to develop and foster business relationships with continuously changing stakeholder groups inside key customers' organizations.

We Offer:

  • A competitive salary and benefits package to all our employees.
  • Flexible working environment.
  • Annual Incentive Plan % depending on company results.
  • Pension scheme and group discount on healthcare insurance.
  • Training possibilities via Cornerstone/Skills Lab.
  • Employee Assistance Program and Recognize (Our global recognition program).

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