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User Experience Design Operations Manager

hace 2 meses


Barcelona, Barcelona, España Edelman A tiempo completo
Job Description

Job Title: User Experience Design Operations Manager

Job Summary:

We are seeking a highly skilled User Experience Design Operations Manager to join our team at Edelman Data & Intelligence (DXI). As a key member of our organization, you will play a crucial role in enhancing the efficiency and effectiveness of our product operations, with a special focus on user research and the integration of tracking tools.

Key Responsibilities:

  • User Research & Insights:
    • Assist in planning, coordinating, and conducting user interviews to gather insights on product usage, pain points, and potential improvements.
    • Analyze qualitative data from user interviews and other research methods, providing actionable recommendations to the UX and product teams.
    • Collaborate with senior team members to develop user personas, journey maps, and other documentation that inform product development and user experience strategies.
  • Tracking & Analytics Tools Support:
    • Support the implementation and management of tracking tools such as Mixpanel and UserSnap, ensuring accurate data collection and reporting.
    • Work closely with product managers and UX designers to define key metrics and assist in setting up tracking for new features.
    • Regularly monitor and report on data trends, helping to identify opportunities for product enhancements and operational efficiencies.
  • Process Optimization & Collaboration:
    • Assist in the optimization of product operations processes, contributing ideas to streamline workflows and reduce bottlenecks.
    • Facilitate communication between product teams, UX, and engineering to ensure alignment and smooth execution of projects & support ticket management in JIRA.
    • Support the documentation of best practices, tools, and processes, ensuring that teams are equipped with the necessary resources to achieve their goals.

Qualifications:

  • Required: Bachelor's degree in Design, Data Analytics, or related fields; Master's degree advantageous.
  • Minimum 3 years' experience in design operations, product design, or user research.
  • Proficient in tracking and analytics tools (Mixpanel, UserSnap, etc.).
  • Skilled in design software, particularly Figma.
  • Proven track record in Design Quality Assurance.
  • Well-versed in user research methods such as interviews, surveys, and usability tests.
  • Analytical acumen, capable of transforming data into strategic actions.
  • Outstanding project management abilities, adept at juggling multiple priorities in a dynamic setting.
  • Superior communication and teamwork skills, comfortable interfacing with various departments and management levels.
  • Knowledge of agile methodologies and tools (Jira, Trello) is beneficial.