Senior Operations Manager
hace 2 semanas
This role is with Mygwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Job Overview:
As an Area/Shift Manager at Mygwork, you will lead a large and diverse team to ensure your area of the business meets customer demands.
In this hands-on role, you will gain experience in operations at a global business and learn what it takes to make everything run seamlessly.
You will work closely with your colleagues to address challenges, making no two days the same.
Key Responsibilities:
- Promote a culture of safety and wellbeing.
- Analyse and implement corrective actions to ensure quality and productivity are at consistently high levels, and business objectives are met across all shifts.
- Support and lead a team, handle administrative work, and build a strong team culture.
- Analyse performance and suggest process improvements to optimise work and improve customer service.
- Collaborate with other managers to standardise shift processes.
A Day in the Life:
You will work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You will also monitor and maintain process efficiency.
Your days will include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work, and wide-scale operational contingency planning.
As a key part of the operations team, you will work with colleagues in other teams and external partners to meet customer demands and targets.
This will involve analysing data and performance metrics with leaders in your business area, as well as discussing operational pros and cons of technical improvements with engineers.
Requirements:
- Bachelor's degree (or working towards a bachelor's degree).
- Advanced proficiency in written and verbal English and local language.
- Relevant experience in performing data analysis.
Preferred Qualifications:
Experience of communicating with a wide range of stakeholders, including peers and leadership. Experience in a logistical working environment. Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
Mygwork is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
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