Senior UX Researcher, Mixed Methods, DIY Specialist

hace 2 semanas

Barcelona, Barcelona, España Vistaprint A tiempo completo

Job Title: Senior UX Researcher, Mixed Methods, DIY Specialist

About the Role:

Vista is the go-to partner for millions of small businesses who need to promote themselves effectively in the modern age. With tools that empower brands to create their unique identity and expert design support when they need inspiration, we provide a range of digital and print services at every stage of their journey. To help customers bring their visions to life, we need UX professionals skilled at crafting the right features and experiences - that's where you come in.

What You Will Do:

As a mixed methods user researcher in the Storefront and Order Management domains, you'll support teams responsible for ensuring that customers understand and are inspired by our product catalog in the upper and mid-funnel, and enabling efficient checkout and order management processes in the lower funnel. You'll report into a Senior UX Researcher embedded within the same area, and you will operate within the following framework:

Research Framework:

(1) Research Specialist: leading your own research

You'll be responsible for working closely with product teams and the Senior User Researcher to plan and run research projects end-to-end, supporting a human-centered design process to create high-quality user experiences. This includes defining clear problem statements, framing project goals and ingoing research assumptions and questions, scoping and selecting the appropriate methods and tools, supporting in recruitment, running/facilitating research activities, analyzing and synthesizing data, and sharing and socializing findings.

(2) Coach / Trainer: supporting research being done by others

You'll also be supporting product teams and product team members (primarily in Product Management and Design) who are conducting their own research via:

Supporting Research:

> 1 to 1 supports: You'll be assisting partners who are evaluating usability risks by conducting research at the micro level (where we believe lots of hidden value lies). These are high-leverage interactions where you may be doing anything from consulting on participant screener best practices to drafting and analyzing usability tests in tandem with members of the product team.

> 1 to many supports: You'll be developing and delivering trainings, building and improving templates (at all stages of the research process), enabling continuous discovery, and working closely with other User Researchers and the Research Operations team to develop 1:Many resources for scaling high value, high-quality user research

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