Transaction Specialist
hace 3 días
**Company Overview:** At ING, we are committed to providing a seamless payment experience for our customers. Our team of experts works tirelessly to ensure that our payment processes are efficient, secure, and compliant with the latest regulations.
**Job Summary:** We are seeking a highly skilled Transaction Specialist to join our Paysystem Expert Unit Team of Core Banking & Clients Tribe. The successful candidate will be responsible for developing and controlling clearing and treasury processes, ensuring that they align with our customer-centric approach to payments.
**Key Responsibilities:*
- Develop and maintain a deep understanding of payment regulations and compliance requirements relevant to operations
- Stay up-to-date on changes in regulations and ensure that payment processes adhere to legal and regulatory standards
- Identify and mitigate risks associated with payment operations, including fraud, money laundering, and cybersecurity threats
- Implement robust controls and procedures to safeguard against potential risks and ensure the integrity of payment transactions
- Efficiently process payment transactions, ensuring accuracy, timeliness, and reliability
- Provide excellent customer service to internal and external stakeholders, addressing inquiries, resolving issues, and ensuring a positive payment experience
- Collaborate closely with other departments, such as Retail business, compliance, risk management, and technology, to coordinate efforts and address challenges collectively
- Communicate clearly and transparently to ensure alignment and efficiency within the team
- Commit to ongoing learning and improvement, seeking opportunities to enhance processes, optimize systems, and streamline workflows
- Participate in training programs, knowledge sharing sessions, and professional development activities to stay updated on industry best practices and emerging trends
- Monitor the quality of service provided by payment service providers and ensure compliance with regulations
- Evaluate the cost-effectiveness of the services provided by payment service providers
- Gather feedback from customers regarding their payment experiences
- Create and maintain reports aligned with business and operational needs
- Explore, lead, and implement innovative payment solution projects
- Lead project or conversation in English in an international environment
**What We're Looking For:** If you have a strong passion for payments and are eager to contribute to our mission, please submit your application. We value candidates who are proactive, analytical, and possess excellent communication skills. In return, we offer a competitive salary and benefits package, as well as opportunities for growth and development within our organization.
**Salary Range:** €50,000 - €70,000 per annum, depending on experience.
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