Enterprise Cloud Support Leader

hace 1 mes


Madrid, Madrid, España Amazon A tiempo completo

Role Overview: As an Enterprise Cloud Support Leader at Amazon, you will play a critical role in shaping the cloud experience for our largest and most strategically important customers. You will lead a team of Technical Account Managers, serving as the primary operational point of contact for your customer, and help plan, review, and oversee ongoing operations of business-critical applications.


Key Responsibilities: You will:


  • Champion and advocate for Enterprise customers within Amazon Web Services.
  • Develop the team responsible for solving technical issues and working directly with AWS engineers.
  • Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
  • Help Enterprise customers define IT and business processes that work well with cloud deployments.
  • Engage with Director and C-Level executives to translate business needs into technical and operational plans.
  • Work with AWS executive leadership to influence the product roadmap.
  • Provide detailed reviews of service disruptions, metrics, and pre-launch planning.

Requirements: To be successful in this role, you will need:


  • 4+ years of experience leading technical teams.
  • 6+ years of experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level).
  • A track record of effectively leading technical teams.
  • An estimated 25% travel requirement.
  • Experience scaling an organization through rapid growth or expansion.
  • Previous experience in technical account management, business relationship management, or consulting.
  • Experience in Financial Services Industry is a plus.
  • Previous experience managing a budget or P&L.
  • An adaptable communication style that can fit diverse audiences (with varying technical backgrounds).
  • Proficient in communicating complex ideas, either with the written word or in presentations.
  • Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus.
  • A degree in a STEM field is a plus; an MBA is a big plus.
  • Experience with AWS service offerings.
  • Meets/exceeds Amazon's leadership principles requirements for this role.
  • Meets/exceeds Amazon's functional/technical depth and complexity for this role.

About Amazon: Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.



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