Cloud Solutions Architect
hace 4 días
We are seeking a highly skilled Cloud Solutions Architect to join our Enterprise Support team. As a Cloud Solutions Architect, you will be responsible for working with customers to understand their business needs and develop technical solutions to support their cloud journey.
About the RoleThe ideal candidate will have experience with operational parameters and troubleshooting for compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment. You will work closely with customers across all levels from developers through to C-Suite executives to ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies.
Responsibilities- Develop trusting relationships with customers and understand their business needs/drivers
- Review service disruptions and provide monthly/quarterly metrics
- Assist with pre-launch planning and utilize technical skills to solve difficult support issues and technical challenges
- Understand operational parameters and troubleshooting processes for customer issues and escalations
- Advocate for customer needs to overcome adoption blockers and drive new feature development
- Experience with operational parameters and troubleshooting for three of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering and professional fluency in English and Italian
- Bachelor's degree
- An estimated salary of $120,000-$180,000 per year, depending on location and experience
- A dynamic and supportive work environment
- Ongoing training and development opportunities
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