Senior User Researcher

We are seeking a highly skilled Senior User Researcher to join our team at Vonage. As a key member of our design thinking process, you will work closely with UX Designers and Product teams to deliver exceptional experiences.

• Develop and drive innovative research strategies that inform product development and feature prioritization
• Lead and manage the research roadmap, aligning it with business OKRs and stakeholder expectations
• Collaborate with the Head of Design to evolve and implement research and customer principles at Vonage
• Serve as the authoritative voice of the customer, influencing key decisions across the organisation
• Provide guidance and mentorship on research methodologies to members of the Design team, Product teams, and Engineering teams
• Establish and maintain research best practices, ensuring high-quality outputs across all projects
• Translate complex research findings into actionable insights for various stakeholders
• Contribute to the broader UX community through thought leadership and knowledge sharing
• Understand requirements and where appropriate, challenge the approach, backed up with sound customer, business and market insight and data
• Collaborate closely with Product, Engineering and Design to deliver validated Human Centred Design Solutions throughout the entire design process from discovery through to delivery and beyond.

• Extensive experience in user research, with a proven track record of impact in product development
• Possess deep expertise in a wide range of research methodologies and their practical applications
• Demonstrate strong strategic thinking, able to connect user needs with business objectives and product strategy
• Excel at synthesising complex data sets and communicating insights to diverse audiences
• Demonstrated ability to influence and guide non-research teams in adopting user-centric approaches
• Adept at stakeholder management and can influence decision-making at all levels of the organisation
• Champion user-centred design principles and can advocate for them effectively across different teams
• Thrive in collaborative, fast-paced environments and can adapt to changing priorities
• Continuously seek to innovate and improve research practices
• Led co-creation, research and testing activities
• Formed close relationships and earned trust with stakeholders
• Established best practices and refined ways of working.
• Provide context and coaching for other team members in ways of working, processes and practices
• Guiding and mentoring members of your team to support their individual progression in Decision Making and Accountability, Planning & Organisational skills, Coaching and Peer Development

• Unlimited paid annual leave
• Flexible working hours
• Company pension
• Life assurance
• Income Protection

We value disruptive innovation, getting things done, and working with passion and integrity are the values that matter at Nexmo. We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees. We strive for passion and integrity, both personally and professionally. We have achieved significant growth by hiring exceptional people. We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach. We value those who will help us continue this spirit. If this appeals to you then we encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.