We are seeking a highly skilled Senior User Researcher to join our team at Vonage. As a key member of our design thinking process, you will work closely with UX Designers and Product teams to deliver exceptional customer experiences.

• Develop and Drive Research Strategies: Create innovative research plans that inform product development and feature prioritization, ensuring a customer-centric approach.
• Lead Research Roadmap: Align research initiatives with business objectives and stakeholder expectations, driving impactful outcomes.
• Collaborate with Design Leadership: Work closely with the Head of Design to evolve and implement research and customer principles, fostering a customer-centric culture.
• Advocate for Customer Insights: Serve as the authoritative voice of the customer, influencing key decisions across the organization.
• Mentor and Guide Teams: Provide guidance and mentorship on research methodologies to Design, Product, and Engineering teams, ensuring high-quality outputs.
• Establish Research Best Practices: Develop and maintain research standards, ensuring consistency and excellence across all projects.
• Communicate Research Findings: Translate complex research insights into actionable recommendations for various stakeholders.
• Contribute to Thought Leadership: Share knowledge and expertise through thought leadership and knowledge sharing, contributing to the broader UX community.
• Collaborate with Remote Teams: Work closely with international teams to deliver validated Human-Centered Design Solutions.

• Extensive UX Research Experience: Proven track record of impact in product development, with deep expertise in a wide range of research methodologies.
• Strategic Thinking: Ability to connect user needs with business objectives and product strategy, synthesizing complex data sets and communicating insights effectively.
• Influence and Stakeholder Management: Demonstrated ability to influence and guide non-research teams in adopting user-centric approaches, managing stakeholders and influencing decision-making at all levels.
• UX Research Leadership: Champion user-centered design principles, advocating for them effectively across different teams, and driving innovation and improvement in research practices.
• Collaborative Environment: Thrive in fast-paced, dynamic environments, adapting to changing priorities and juggling multiple projects.

• Unlimited Paid Annual Leave
• Flexible Working Hours
• Company Pension
• Life Assurance
• Income Protection