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IT Business Partner
hace 2 meses
Job Summary: We are seeking an experienced IT Business Partner to join our team at the Healthcare Businesswomen's Association. As an IT Business Partner, you will play a critical role in supporting the delivery of IT projects and services to our organization.
Key Responsibilities:
- Partner with business stakeholders to understand their IT needs and develop solutions to meet those needs.
- Support the preparation and execution of internal audits and external inspections.
- Collaborate with Country IT Heads to develop demand planning and technology strategies.
- Represent the business in issue and request escalation from country and region to IT LT and other IT functions.
- Implement solutions according to technology and delivery strategy for business systems, platforms, and processes.
- Deliver products according to strategy and with reusability.
- Ensure on-time, within-budget, compliant, secure, and quality delivery of portfolio for responsible service area.
- Ensure services, solutions, platforms, and products are fit for purpose and achieve the desired business value and impact.
- Follow governance structure for projects, operations, etc., with right stakeholder representation.
- Track, report, and deliver against agreed success factors and KPIs for various stakeholders for responsible service area.
- Follow IT practices to drive agility, speed, efficiency, and effectiveness.
- Ensure adherence to Security and Compliance policies and procedures.
Requirements:
- University degree in Informatics, Computer Sciences, business, or similar.
- At least 10+ years of relevant experience in IT Service Management or related roles.
- ITIL Foundation Certification would be an added advantage.
- Experience in supporting Business Applications.
- Proficiency in using ITSM tools and platforms, such as ServiceNow, etc.
- Experience in handling and resolving incidents, including coordinating with vendor support teams and business or other stakeholders.
- Experience in handling incident escalations and resolving incidents.
Why Join Us:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Our purpose is to reimagine medicine to improve and extend people's lives, and our vision is to become the most valued and trusted medicines company in the world.
