Travel Experience Ambassador

hace 2 semanas


Barcelona, Barcelona, España Exoticca A tiempo completo
Overview of Exoticca

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our core brand equity is built around the commitment to creating life milestones.

We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

Salary Information

We offer a competitive compensation package, including a highly ambitious commissioning plan. Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.

About the Role

As a Sales Agent of the Exoticca team, you will be responsible for providing exceptional service to all our members and customers. With a great perspective on all our operations, managing the different countries we operate in providing a 24/7 service, your role consists in becoming one of our top travel agents within our Sales department.

Your key responsibilities will include:

  • Handling requests from customers who have expressed interest in the Exoticca products, identifying their needs, making recommendations, and reviewing the benefits of an Exoticca experience.
  • Applying best practices to identify consumers' budget, timeline, and decision-making processes with a high-end delivery.
  • Dealing with occurring requests, complaints, reviews or refunds.
  • Demonstrating strong knowledge of our products and packages.
  • Maintaining operation integrity by following policies and procedures.
  • Maintaining individual goals and achieving company targets.
Requirements

To succeed in this role, you will need:

  • Previous sales experience and a proven track record of success.
  • Ability to interact, communicate and negotiate effectively.
  • A can-do spirit: you are coachable, highly motivated and driven to succeed.
  • High flexibility and schedule adaptation: you can work polyvalent schedules, including evenings, weekends, and holidays.
Preferred Qualifications

We are particularly interested in candidates with:

  • Previous contact center experience in the Travel industry (2 years).
  • Degree in Hospitality, Travel, Tourism or any relevant field.
  • Knowledge of Salesforce, Amadeus or other CRM's.
  • Sound knowledge of travel trends.
Benefits

In addition to our competitive compensation package, we offer a range of benefits, including:

  • Unlimited coffee and team lunches.
  • English/Spanish lessons.
  • Bi-annual company parties and afterworks.
  • Referral bonus for successful referrals.

We are committed to creating a fun and motivated multicultural team at an agile and rapidly growing organization. If you are passionate about travel and customer service, we encourage you to apply for this exciting opportunity.



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