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Seasonal Customer Support Representative
hace 2 meses
We specialize in capturing family memories, and our biggest challenge is capturing the essence of the people behind the camera. As a team, we strive to make each client smile, laugh, and cry out of happiness by capturing them and their family in the most authentic and natural way possible. At TMS, we live for the moments that are impossible to put into words. We strive to take care of every detail in all our services, and our strategy is to be extraordinary in ordinary moments. We are passionate about telling stories; regardless of whether we are doing school pictures, maternity, birthday parties, graduations, or just 'because', we believe that every important moment in a human's life should be captured and preserved for many years to come. We differentiate ourselves by elevating the simplest photography to make a memory unforgettable. Additionally, The Missing Sock has a young, professional, and passionate team that cares about the client and accompanies them throughout the process, from the beginning to the end, with agility and ease.
Key Responsibilities- Customer Interaction: Provide exceptional support to parents, families, and schools through various customer service channels.
- Order Assistance: Assist customers with photo orders and provide immediate support to ensure a seamless experience.
- Issue Resolution: Listen to customer concerns, resolve issues, and prioritize timely ticket resolution for daily closure.
- Data Administration: Update customer information and requests, gallery details, and shipping status to ensure accuracy and efficiency.
- Gallery Management: Prepare and activate galleries, communicate with clients, close, and send for printing.
- Digital Image Delivery: Prepare and send digital images to schools (e.g., yearbook photos, staff portraits, class pictures, graduate portraits).
We expect the following from our ideal candidate:
- You are a team player who can work collaboratively with our team.
- You have the ability to self-manage and prioritize tasks effectively.
- You are highly organized and detail-oriented.
- You are able to learn and master new tasks quickly.
- You are a critical thinker who can find logical solutions and carry them through.
As a Seasonal Customer Support Representative, you will be an integral part of our team, working closely with our clients to provide exceptional support and service. If you are passionate about delivering outstanding customer experiences and have a keen eye for detail, we encourage you to apply for this exciting opportunity.
