Eco Plus Solutions Ab: German Language Community Support Specialist

hace 2 semanas

Madrid, Madrid, España Eco Plus Solutions Ab A tiempo completo

About Us: Eco Plus Solutions Ab is a leading provider of digital services, committed to maintaining safe online communities and fostering positive interactions. Our mission is to deliver exceptional experiences through innovative solutions and collaborative teamwork.

Job Summary: We are seeking a highly skilled German-speaking Community Support Specialist to join our dynamic team in Malta. This role offers a unique blend of remote and on-site work, allowing for flexibility and work-life balance. As a key member of our moderation team, you will play a vital role in ensuring the online environment remains secure and inclusive.

Key Responsibilities:

  • Content Oversight and Moderation: Review and moderate user-generated content (including posts, comments, images, and videos) to ensure adherence to community guidelines, company policies, and legal standards.
  • Identify and Manage Harmful Content: Actively monitor for and remove inappropriate, harmful, or illegal content, ensuring the online platform remains a safe space for all users.
  • Ensure Accuracy and Consistency: Make sure that all moderation decisions are consistent with internal guidelines and meet both company and regulatory standards.
  • Report Violations: Elevate complex issues or repeated policy violations to relevant teams and provide thorough documentation as needed.
  • Foster a Positive Online Atmosphere: Work to create a safe and inclusive online environment by upholding guidelines and enhancing user experience.
  • Team Collaboration: Collaborate closely with fellow moderators, customer service, and legal teams to ensure efficient and effective moderation processes.

Required Skills and Qualifications:

  • Proficient in German: You must be fluent in both written and spoken German to effectively manage and communicate regarding German-language content.
  • Good English Communication Skills: Proficiency in English is essential for teamwork and internal communications.
  • Attention to Detail: A keen eye for detail is crucial for accurately reviewing and moderating content.
  • Strong Problem-Solving Skills: Ability to make prompt decisions in challenging situations, escalating issues when necessary.
  • Independent Worker: Comfortable managing tasks with minimal supervision, especially in a remote setting.

What We Offer:

  • Competitive Salary: €40,000 - €55,000 per annum, depending on experience.
  • Hybrid Work Structure: Enjoy the flexibility of a hybrid schedule, with 2 days in our vibrant Malta office and 3 days working remotely.
  • Relocation Support: For candidates relocating from abroad, we offer a thorough relocation package, which includes flight tickets to Malta and accommodation to facilitate your transition.
  • Comprehensive Benefits: Health and life insurance plans to safeguard your well-being, along with exclusive discounts, wellness initiatives, and social events that foster camaraderie and balance in your work life.

Why Choose Us?

Eco Plus Solutions Ab offers a dynamic work environment that prioritizes collaboration, innovation, and continuous improvement. As a Community Support Specialist, you will have the opportunity to develop your skills, contribute to the growth of our organization, and enjoy a healthy work-life balance. If you are passionate about creating a secure online environment and value personal and professional growth, we encourage you to apply for this exciting opportunity.

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