Innovation Strategist Lead

hace 19 horas


Madrid, Madrid, España Ing A tiempo completo

Welcome to ING, where we're passionate about delivering exceptional customer experiences. As the Customer Experience & UX CoE Lead, you'll play a critical role in shaping our customer-centric strategy and driving innovation across the organization.

Your Key Responsibilities

  • Lead a team of experts to design and deliver customer-focused solutions, leveraging your expertise in UX research, communication skills, and problem-solving.
  • Develop strategic projects with high impact, empowering teams to act autonomously and think outside the box.
  • Simplify complexity, drive operational excellence, and support development to achieve business success.

Your Profile

  • University degree and 5-10 years of professional experience at management level.
  • Tribe Lead or CoE Lead experience in ING or a similar organization is highly desirable.
  • Familiarity with all areas of Customer Experience & UX activities, including Voice Of Customer, User Experience (UX), User Interface (UI), UX Research, and Communication skills.
  • Strong command of written and spoken English.

We Offer

  • A competitive salary of approximately €80,000 - €110,000 per year, depending on experience.
  • The opportunity to work with a diverse team and contribute to a culture of Diversity, Inclusion, and Belonging.
  • A dynamic and agile work environment, with access to cutting-edge technology and innovative tools.

Why Join Us?

At ING, we're committed to empowering our employees to make a meaningful impact. If you're passionate about customer experience and innovation, we'd love to hear from you.



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