Order Management Associate

hace 3 días


Madrid, Madrid, España Deliverect Group A tiempo completo

We're seeking a highly motivated Order Management Associate to join our team in Madrid, Spain.

About the Role:

This full-time position offers a competitive salary of approximately €23,000 per year and is perfect for individuals who thrive in dynamic environments. As a key member of our 24/7 support team, you'll be responsible for troubleshooting technical issues related to point-of-sale system integrations and delivering exceptional customer experiences.

Your Key Responsibilities:

Prioritize and manage your workload efficiently using advanced project management tools to ensure timely resolution of customer support tickets.Engage in customer callback for ticket resolution queries, ensuring thorough follow-ups and strengthening customer trust and satisfaction.Foster a collaborative work environment through regular updates and clear communication with team members and stakeholders across Deliverect.Participate in cross-functional meetings, collaborating with other teams to enhance collective success and drive innovation within Deliverect.Embrace critical thinking to proactively identify and address potential challenges, maintaining agility and foresight in daily operations.

Requirements:

To excel in this role, you'll need at least 2 years of experience in technical support or customer service in the tech or SaaS industry. You should possess exceptional verbal and written communication skills, as well as strong analytical and collaborative abilities.

Benefits:

As a valued member of our team, you'll enjoy a comprehensive benefits package, including enhanced vacation entitlement and a dedicated learning budget to support your professional growth and development.

Join Our Team:

Deliverect Group is committed to creating an inclusive and diverse workplace where everyone is treated with respect and provided equal opportunities to thrive. If you're passionate about delivering exceptional customer experiences and are eager to take on new challenges, we encourage you to apply for this exciting opportunity.



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