Global Order Management Specialist

hace 3 semanas


Madrid, Madrid, España Sagan A tiempo completo

Job Title: Global Order Management Specialist

About Sagan

Sagan is a cutting-edge membership community connecting top executives, founders, and CEOs with international talent from vibrant regions worldwide.

Salary & Location

We offer a competitive salary for this remote position, flexible based on company needs, typically Monday to Friday. The ideal candidate should be able to work within specified time zones as needed.

Job Overview

We are seeking an experienced Customer Service and Order Processing Specialist to handle customer inquiries and manage order fulfillment efficiently. The successful candidate will provide excellent service, ensuring high customer satisfaction through accurate order processing.

  • Respond to customer inquiries via phone, email, and live chat promptly and professionally.
  • Process orders accurately, ensuring timely shipment and delivery.
  • Update customer accounts and manage order documentation effectively.
  • Resolve customer complaints and issues promptly, maintaining a positive customer experience.
  • Coordinate with warehouse and logistics teams for seamless order fulfillment.
Key Qualifications

To succeed in this role, you will need:

  • A high school diploma or equivalent; a college degree is preferred.
  • Experience in customer service and order processing roles.
  • Familiarity with CRM and order management systems.
  • Exceptional communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
  • Proficiency in Microsoft Office Suite and relevant software.
About You

You are a customer-centric individual who thrives on providing excellent service. Your meticulous nature ensures accuracy in order processing, and you handle issues with patience and efficiency. As a team player, you contribute positively to the work environment.



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