Dutch Speaking Customer Service Representative

hace 1 día


Valencia, Valencia, España Grow-Talent A tiempo completo

Grow-Talent is working with a leading Outsourcing/BPO company to recruit a skilled Dutch-speaking customer service professional for a Fintech client in Valencia, Spain. The role offers a competitive base salary and a dynamic work environment.

Key Responsibilities:

  • Communicate effectively with customers via various channels, including phone, email, chat, and social media.
  • Showcase exceptional communication skills, such as listening, empathy, and personalization, to deliver an outstanding customer experience.
  • Guide customers through their questions and ensure they receive the right solution, resulting in high customer satisfaction.
  • Identify and address customer needs to escalate internally and improve processes.
  • Maintain high performance focusing on key KPIs: Customer Satisfaction, quality, and productivity.

Requirements:

  • Excellent Dutch (C2) speakers with C1 English level.
  • Smart and enthusiastic problem solver with a keen eye for customer service.
  • Calm and empathetic when dealing with difficult customers.
  • Curious and love to investigate, using creative problem-solving skills to ensure customer satisfaction.
  • Target-driven and striving to exceed expectations.

Benefits:

  • Competitive remuneration package based on experience, skills, and performance.
  • Shifts between 9:00 and 23:00, with a preference for some people dedicated to the late-night shift (14:00 - 23:00).
  • Full-time contract of 39 hours per week.
  • Fully on-site (no remote work possibilities).
  • Being part of a dynamic and international team (25+ nationalities).
  • Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team events.
  • High-performance culture to kickstart your career and potentially grow within the organization.
  • Support with the Spanish administration.

Salary Estimate: €40,000 - €50,000 per year, depending on experience and qualifications.



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