Enterprise Support Engineer for Regional Expansion

hace 4 semanas


Madrid, Madrid, España Amazon A tiempo completo

Amazon Music is revolutionizing the music industry with cutting-edge consumer-facing products, and we need a skilled Enterprise Support Engineer to join our agile team. With your expertise, you will drive innovation and excellence in our Region Flexibility team, focused on transforming how Amazon Music serves customer traffic by expanding into new AWS regions.

About the Role

This highly impactful role involves owning the deployment and migration processes for new AWS regions, developing monitoring solutions to ensure optimal service performance, onboarding new validations, performing deep dives, automating manual tasks, and addressing unique technical challenges associated with cross-region operations.

Key Responsibilities
  • Diagnose and resolve complex technical issues in enterprise-level applications, performing deep-dive analysis on logs and metrics.
  • Maintain the health of systems, including Linux/UNIX servers and distributed applications, ensuring consistent uptime and availability.
  • Develop scripts and automation tools to streamline routine support tasks, improving efficiency and reducing manual intervention.
  • Participate in on-call rotations, responding to and resolving critical system issues to minimize downtime and impact on services.
  • Work closely with software developers to troubleshoot escalated issues, optimize code, and implement fixes that improve system stability.

We offer a competitive salary of approximately $120,000 - $180,000 per year, depending on experience and qualifications. If you are passionate about problem-solving and operational excellence, and have experience troubleshooting and debugging technical systems, we encourage you to apply.



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