Dedicated Finnish Speaking Team Lead for Travel Care Services

hace 4 días


Alicante, Alicante, España Viking Assistance Group A tiempo completo

Company Overview

Viking Assistance Group is a leading provider of travel care assistance services for insurance customers worldwide.

We offer support to individuals who experience incidents, illnesses, or injuries while traveling abroad. Our service is available in multiple languages, including English, Norwegian, Swedish, Finnish, and Danish.

Salary

The successful candidate can expect a competitive salary of approximately €45,000 - €55,000 per year, depending on experience.

Job Description

As a Finnish speaking Team Lead, you will be responsible for overseeing our teams in Torrevieja, ensuring the highest quality of service delivery.

Your key responsibilities will include:

  • Personnel management and training
  • Coaching and competence development
  • Overseeing expected quality and service levels
  • Recruiting and implementing new procedures and projects
  • Administration, including time sheets and shift planning
  • Covering for other Team Leaders as needed

Required Skills and Qualifications

To succeed in this role, you should have:

  • Experience in travel assistance, customer service, or a related field
  • Previous team leadership experience or a willingness to step up to a leadership role
  • Fluent Finnish and English language skills (additional languages are a plus)
  • Strong IT skills and ability to learn new systems quickly

Benefits

We offer a range of benefits, including:

  • A competitive salary
  • A newly renovated office in central Torrevieja
  • Flexible work hours with rotation
  • A good work environment with great colleagues

Others

This role reports directly to the Travel Operations Manager. If you have any questions, please contact us for further information.



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