Senior Business Transformation Advisor
hace 4 semanas
This is a client-facing role at SAP SE, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed. The position focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption, and retention & renewals. The role manages diverse, high-profile, and/or key accounts.
Key tasks of this role include:
• Developing a trusted relationship with key stakeholders and decision makers
• Understanding and responding to customer needs, bringing customer value into focus
• Defining and driving a targeted goal-based support engagement plan to realize key business goals, proving a Preferred Success scorecard
• Providing expertise to customers' use of SAP Cloud solutions, focusing on SAP Cloud solutions
• Facilitating access to product and functional expertise for certain topic areas e.g. via Empowerment Sessions
• Providing personalized Quarterly Release Review & Continuous Trend analysis for Risk mitigation to support customers to develop an appropriate strategy that maximizes adoption
• Meeting customer expectations by anticipating and orchestrating in the resolution of their top issues, acting as an escalation point and collaborating with other departments as needed
You have a proven record of successful account management, a proactive learner, and creative problem solver who thrives in a fast-paced environment. You enjoy interactions that lead to ultimate customer success and satisfaction. You focus on details, particularly with communication, follow-up, and documentation, and you delight in exceeding customer expectations. Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers are essential. An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations, and operations phases for cloud, standalone, or Hybrid environments is also required. Knowledge of SAP Preferred Success & Cloud Solutions and the included service offerings is an advantage. Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic) is necessary. Excellent communication, enthusiastic, strong work ethic, and a positive attitude are also required.
Salaries for this position can range from 80000 to 120000 euros per annum depending on experience and qualifications. Flunency in Italian and English is required (Mandatory). Spanish is a nice to have. Experience in working in global / virtual teams is an advantage.
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